At this time, we only accept Visa and Mastercard. However, our goal is to provide as many payment options for our customers as possible so that no one misses out on the opportunity to shop with us.
I would like to phone in my order. Is this possible?
Sorry, no. All orders must be placed through the website.
Is the product pictured the same product I will receive?
Yes, and well, no.
While the product that comes to you is not exactly like what’s pictured, we inspect and examine all of our inventory when it first arrives or before shipment.
If there are any inconsistencies in color between your photo and the one on our website, remember that this can happen depending on which grade mesh gets used during grinding; coarse material into powder. Simply put: trust us! We’re doing everything possible to deliver consistent quality with each order.”
Do you lab test your products?
Yes, we work closely with a food lab to test for alkaloid content as well as contaminants. We do our best to update product descriptions on each website and label containing lot numbers so you can reference the products easily!
Can I suggest a product for you to carry?
We can only do our best! Simply use our contact form and send on a message. We’ll be in touch!
Do you offer products in bulk?
Yes if you are interested in starting a wholesale account. Please reach out to our wholesale department.
What is BLK return policy?
Black Label Kratom is willing to accept returns on any unopened, sealed and untampered product within 30 days of the delivery date. If you find that your product is inadequate or not what you expected, Black Label Kratom will do their best to keep your business by returning a message via contact form mail within 24 hours.
Who is Black Label Kratom's preferred Courier?
USPS is our first choice. If USPS does not ship to your location we will use Fedex or UPS.
Do you ship to PO boxes?
Do you ship discreetly?
Yes, all packages are housed in a standard courier box.
Will I receive tracking on my package?
Yes you will receive an email containing your tracking information. Additionally, you can view the tracking number in the account section on the website.